Frequently Asked Questions

My roof is leaking, what do I do?
A leaking roof is likely to lead to further damage, no matter what type of roof, when you notice a leak you should always have it investigated as soon as you can. Using drone video inspection, is the quickest, safest and cheapest way of seeing the problem. Rather than using ladders, scaffolding or asking someone in industry who may not treat you fairly. allows you to view the problem to enable you to understand eh problem and potential; fixes and before getting a quote.

If the any incoming water is going on or near any electrical supplies, that is extremely dangerous. Call an electrician immediately

What is a Drone?
A Drone is a Small unmanned Aircraft (SUA), that has many uses from Ariel photography and video, transporting goods for Amazon, military recognisance film making, monitoring weather etc. When use a Drone to complete surveys and filming, it provides for safe access to the ‘hard to access’ areas and heights, at a lot less cost than scaffolding or cranes. For celebrations and promotion they add to the normal photographs, with and aerial perspective of everything.

Can we see a demonstration?
Of course! Aerial SP can provide a demonstration flight, dependent upon certain terms and conditions, this should be free of charge.

How high and far can the UAV go?
We are restricted by the CAA, to a maximum height of 400ft (120m), and limited to a distance of around 500m and must. Unless we have CAA approval, to fly outside we must keep the SUA within Visual Line of Site. For internal flight Aerial SP would have to decide how to deal with every situation individually.

How close to people and buildings can you fly?
We are restricted to flying no closer than 50m of people, vessels, vehicles or structures or within 150m of an organised open-air event that has more than 1,000 attendees, never overhead. Where the building, structure, vehicles, vessels or people are under the control of the remote pilot, this can be reduced, but must be management for maximum safety.

Are you fully licensed and insured?
We are fully licensed for commercial operations by the CAA, all our pilots have undergone CAA approved training and testing. CAA License ref number 11603 We have public liability insurance to the tune of £5,000,000, this can be evidenced as required.

Can you just rent the equipment or can I have a go?
No. Our pilots are fully qualified and have completed CAA approved testing. All of them are in possession of CAA commercial drone pilot license, allowing them to fly SUAs up to 20kg.

Who would control the Drone at the venue/Site?
The remote pilot (SUA operator) is responsible for the overall safety of the flight. Those not directly involved with flying the drone must not do anything to compromise safe operations.  The CAA demand that very stringent rules are adhered to, during the flight.

Will I need to get permission from my Venue for a Drone to be operated?
Yes, Aerial SP will need permission from the land owner and/or venue, at least 72 hours, before flying. Arranging to have a drone at a wedding requires considerable planning and preparation, so give yourself enough time to discuss the safety considerations with your pilot. Aerial SP can assist with arranging these permissions at an agreed cost and with enough notice.  The effort is worth it, to capture your important event or help with work.

What regions do you operate in?
We are based in the East Midlands and East Anglia, with a service region fanning out from the M25. However, we are able to work nationally and within cities, even if you are not in ‘our area’ contact us.

Is this weather dependant?
Yes. However the equipment we use can fly in Force 5 winds, between 18-23mph. Currently we cannot operate in the rain. We are looking to start operating a ‘wet weather’ drone towards the end of 2020.  Visibility can have an effect, due to loss of sight, we have to maintain a line of direct sight with the SUA.

How accurate are your surveys?
SUA surveys are some of the most accurate and with accuracies in excess of 40mm in height and 30mm in plan.

Are there areas you cannot fly in?
There are areas in the UK where the operation of SUAs is either restricted or not allowed. In these situations air traffic is managed with tighter control. Aerial SP will review these, when we receive a job request or enquiry, should we consider these will impact your project we will advise and work to develop an approach that still allows your goals to be met. This may involve developing a safety case for the CAA to approve, this is achievable, although it can take some time to process.  https://www.caa.co.uk/Consumers/Unmanned-aircraft/Our-role/Airspace-restrictions-for-unmanned-aircraft-and-drones/.
Urban areas, e.g. London require further CAA permission, which we can advise you on.

Be aware that it is often the smaller approvals that can be forgotten, we do need permission of the land owner to take off and land on private land and must comply with privacy laws.

Can you fly a drone here?
Clients, neighbours and passers-by will often ask this. Fine, as a fully licensed operational SUA operator, fully licensed and insured we must comply with the law and are happy to answer any questions.

Are you able to operate at night?
Aerial SP operate under a CAA Operations plan that has been assessed to allow us to operate within the hours of night. To operate at these times we must comply with additional safety precautions for increased visibility, such as additional lighting.

Why can’t I just ask a friend?
There are strict guidelines and rules about the operation of a SUA (Drone), to ensure safe flights and privacy. It is against the law for anyone, not holding CAA approval, to fly a drone or SUA commercially. Commercially, such as reward or financial gain.

Are you able to operate in Cities, Built up areas, in restricted zones?
Aerial SP
are currently in the process of obtaining an approved operational safety case to enable us to complete works within ‘congested areas’. This operational safety will be for a 12 month period and is renewed annually. However, in the interim, Aerial SP are able to apply for individual safety cases covering activities that are 1 day or over.

How much will the job cost?
As every job is different and varies on the level of work, location, the complexity of images or footage required, it is impossible to provide a ‘one size fits all’ answer in most cases.  However, Aerial SP will make you a promise, we will do the best we can to achieve your needs and ideas and do this at very competitive prices. Call us anyway, let’s talk and see what we can do for you.

On booking we require a 50% deposit and full payment the same day as we deliver your material, at which point any ‘watermark’ or security feature will be removed. Should we be unable to complete your work due to inclement weather we will reschedule for the earliest time practicable and at your convenience. There is no charge for a client cancellation up to 48 hours prior to deployment. Should the works be cancelled, by the client, less than 48 hours before deployment, then an administration charge of, at least, £45 will be applied.

How long does it take to get the data to get sent to us?
The options we currently use are transfer the complete raw material to wherever you choose, which unless there is an immediate need, we do not recommend. Normally we will be able to provide a basic edited version within 24 hours, due to the level of post-production requested, there may be cases where more work is required. Any additional requirements will be discussed with clients, to ensure that is understood and acceptable. We are able to provide ‘live’ video on site for any subject matter experts to review and work with and advise on.